I have a 30-day return policy, which means you have 30 days after receiving your item to request a return if the candle has yet to be burned. 

To be eligible for a return, your item must be in the same condition that you received it: unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at alexismvalvick@gmail.com.

If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at alexismvalvick@gmail.com :)

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the
issue and make it right.

If I have sent you a wrong candle size or scent, I will send you the correct one for no additional cost and you can keep the old order. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as our short and
long note candles). Custom candles are only eligible for exchange for another custom label candle of the same scent. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what
you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
I will notify you once I’ve received
and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the
refund too. If more than 15 business days have passed since I’ve approved your return, please contact me at alexismvalvick@gmail.com :)